Refund Policy
This Refund and Cancellation Policy explains the terms applicable to payments made for services provided by KIHMT Tech Labs, a venture of KIHMT Skills Pvt Ltd.
1. General Policy
All payments made to KIHMT Tech Labs are generally non-refundable once the payment has been successfully processed.
By making a payment, the client confirms acceptance of the applicable quotation, scope of work, commercial terms and this Refund Policy.
2. Development and Project Payments
Development projects may involve advance payments, milestone payments or other agreed payment schedules. Payments may be used to allocate development resources, begin work, purchase or reserve third-party resources, and meet project-related costs.
Accordingly, payments relating to an approved project are not refundable merely because the client later requests cancellation or decides not to proceed.
3. Cancellation by Client
A client may request cancellation of a project by contacting us. However, cancellation does not automatically create a right to a refund.
Where work has already commenced, the client may remain responsible for payment for work completed, resources allocated, approved expenses and applicable third-party costs.
4. Change of Requirements
A change in requirements, design preferences, business strategy, functionality or project direction does not automatically qualify for a refund.
Where requirements change materially after approval, additional development charges or revised timelines may apply.
5. Delays Caused by Client
Delays caused by the client, including delayed approvals, content, credentials, information, payments, access or feedback, do not create a right to a refund.
Project timelines may be revised accordingly.
6. Third-Party Costs
Payments relating to third-party services may be non-refundable where the relevant third-party provider does not provide a refund.
This may include hosting, domain registration, software licences, APIs, plugins, subscriptions, cloud services, payment services and other external technology resources.
7. Duplicate or Incorrect Payments
If a client accidentally makes a duplicate payment or makes a payment that was clearly made in error, the client should contact us promptly with the relevant transaction details.
Any refund in such circumstances will be considered after verification of the transaction and may be subject to applicable payment-processing charges or other legitimate deductions.
8. Failed or Reversed Transactions
If a payment is shown as failed or reversed by the payment provider but the amount has nevertheless been debited from the client's account, the transaction should normally be resolved through the relevant bank or payment provider.
We may assist with transaction verification where reasonably required.
9. Exceptional Refunds
Although payments are generally non-refundable, KIHMT Tech Labs may, at its sole discretion and based on the specific circumstances, approve an exceptional refund or adjustment.
An exceptional refund, if approved, does not establish a general entitlement to refunds in other projects or transactions.
10. Refund Processing
Where a refund is expressly approved, it will normally be processed using the original payment method or another appropriate method determined by us and the applicable payment provider.
The time required for the amount to appear in the client's account may depend on banks, payment gateways and other financial institutions.
11. Chargebacks and Payment Disputes
Clients are requested to contact KIHMT Tech Labs first regarding any payment concern or billing dispute so that the matter can be reviewed and resolved where possible.
Unauthorised or fraudulent chargebacks may be disputed using applicable transaction records, project communications, invoices and other relevant evidence.
12. Taxes and Payment Charges
Where applicable, taxes, payment gateway charges, bank charges and other transaction-related charges may not be refundable unless required by applicable law or expressly agreed otherwise.
13. No Refund for Delivered Services
Once a service, digital deliverable, development milestone, consultation or other agreed deliverable has been provided, accepted or made available to the client, the related payment will generally not be refundable.
14. Legal Requirements
Nothing in this Refund Policy is intended to exclude or limit any refund, cancellation or consumer protection right that cannot lawfully be excluded or limited under applicable law.
15. Policy Changes
KIHMT Tech Labs may update this Refund Policy from time to time to reflect changes in our services, payment processes, business practices or applicable legal requirements.
16. Contact
For questions regarding payments, cancellations or refunds, please contact KIHMT Tech Labs through the contact or enquiry options available on our website.